Orders are processed before shipment. Tracked shipping is available on eligible orders; delivery estimates vary by location, and tracking details are sent when available.

We ship worldwide. If your country isn't available at checkout, email us and we'll do our best to help.

Eligible returns follow the posted Refund Policy. Items must meet the policy conditions listed there.

Use the tracking link in your shipping confirmation email, or visit our Track Order page and enter your order number and email.

Yes. Payments are encrypted and processed by Shopify; we accept all major cards plus Shop Pay, Apple Pay, Google Pay and PayPal.

Email support@beam-balm.com or use our Contact page, and our team will follow up.